Category: Artificial intelligence
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Using symbolic AI for knowledge-based question answering
The Future is Neuro-Symbolic: How AI Reasoning is Evolving by Anthony Alcaraz If the capacity for symbolic reasoning is in fact idiosyncratic and context-dependent in the way suggested here, what are the implications for scientific psychology? Therefore, the key to understanding the human capacity for symbolic reasoning in general will be to characterize typical sensorimotor…
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How to Intelligently Use Generative AI in Customer Service
Generative AI: A Key Enabler of Personalized and Intelligent CX Despite the challenges, there’s plenty of room for optimism about the positive impact LLMs will have on the customer support space — as the innovative and varied examples of generative AI use cases discussed above show. And as it matures, the people working with generative…